Majid Al Futtaim
Position Overview & Role Purpose:
Deliver an exceptional customer experience to guests across Leisure, Entertainment, and Cinemas business units, engaging professionally, promoting offers, and resolving inquiries and complaints.
About the Organization (Majid Al Futtaim):
Majid Al Futtaim is a leading shopping mall, communities, retail, and leisure pioneer across the Middle East, Africa, and Central Asia, dedicated to creating great moments for everyone, every day.
Key Responsibilities & Operational Duties:
– Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through correct procedures.
– Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, Standard Operating Procedure (SOP) compliance, incident reporting, and child safeguarding procedures.
– Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.
Qualifications, Required Experience & Core Competencies:
– Education: Minimum High School Certificate required.
– Experience: 0 to 3+ years of experience in Food & Beverage (F&B), Customer Service, Retail, or Hospitality preferred.
– Core Skills: Strong customer service orientation with a focus on guest satisfaction, team-oriented, energetic, friendly, and outgoing personality.
– Technical & Communication Skills: Excellent verbal and written communication skills, basic English proficiency, and computer literacy required.
Compensation & Benefits Package:
– Competitive regional salary package and leisure industry allowances.
– Comprehensive medical insurance coverage and employee wellness benefits.
– Staff discounts across Majid Al Futtaim’s lifestyle brands, malls, and entertainment destinations, alongside professional growth opportunities.
To apply for this job please visit careers.majidalfuttaim.com.