Ooredoo Kuwait
Ooredoo Kuwait is looking for a Senior Executive, Help Desk, for its FT subsidiary in Kuwait City. The official vacancy is VAC9911, job 175820. It is full time and permanent. Customer Care. It closes on 1 November 2026.
**About Ooredoo**
Ooredoo is a telecoms group operating across the Middle East, North Africa and Asia. In Kuwait this help-desk seat supports fixed (FT) consumer customers after the first contact team, retail or sales has escalated the case.
**About this vacancy**
You take technical complaints on fixed services, including DSL and GPON, Wi-Fi and last-mile equipment. Some cases need a customer visit and payment collection. You also support retail and dealer calls.
**Key responsibilities**
Resolve escalated technical complaints for B2C fixed customers.
Take calls from the 121 hotline, retail and dealers.
Visit premises to troubleshoot and collect payment where required.
Log and follow trouble tickets in CRM and related systems.
Configure customer devices and check subscribed speed.
Escalate to technology, finance or sales and update the customer.
Train retail and care staff on CRM and provisioning tools.
Write daily complaint and payment reports.
Flag faults that affect many customers.
**Requirements**
Diploma or bachelor’s in computer science, engineering or a related field.
About 2–3 years, or a fresh graduate with relevant experience, as stated on the card.
Basic routing and switching.
Wi-Fi, DSL and GPON troubleshooting.
English and Arabic.
Call-centre or customer-service practice.
A+, MCSE or CCNA preferred.
To apply for this job please visit www.ooredoo.com.