Accor (Rixos Al Mairid Ras Al Khaimah)
Position Overview & Role Purpose:
Are you a detail-oriented and customer-focused hospitality professional looking to build a career in luxury resort reservations? Rixos Al Mairid (an Accor luxury property) is seeking a dedicated Reservation Agent to join its commercial and reservations team in Ras Al Khaimah, UAE.
In this vital guest-facing role, you will be responsible for managing incoming reservation requests, maximizing room occupancy and revenue, processing group bookings, and delivering prompt, polished, and professional service to every prospective guest.
About the Organization (Accor / Rixos):
Accor is a world-leading hospitality group operating over 5,100 properties globally. Rixos Hotels & Resorts deliver ultra-luxury, all-inclusive hospitality experiences, combining world-class leisure, dining, and entertainment in iconic beachfront destinations.
Key Responsibilities & Reservation Duties:
1. Reservation Processing & Inquiries:
– Handle room reservation requests received via telephone, email, online booking engines, and corporate channels accurately and promptly.
– Process individual and group bookings, cancellations, amendments, and special guest requests in line with resort policies.
– Provide comprehensive information regarding room categories, rates, resort amenities, and all-inclusive packages.
2. Revenue Optimization & Coordination:
– Upsell resort services, premium room upgrades, and packages to maximize average daily rate (ADR) and total revenue.
– Coordinate closely with the Front Office, Sales, and Revenue Management teams to manage availability, allotments, and waitlists effectively.
– Maintain accurate guest profiles, billing instructions, and reservation documentation in property management systems (PMS).
3. Quality Assurance & Administrative Duties:
– Ensure all reservations adhere strictly to Accor brand standards, pricing guidelines, and credit policies.
– Handle guest inquiries, feedback, and special routing requirements with grace and efficiency.
– Participate in administrative duties, shift handovers, and daily reporting tasks as required.
Qualifications, Required Experience & Core Competencies:
– Academic Credentials:
* High School Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
– Professional Experience:
* Minimum 1 to 3 years of experience in reservations, front office, or a similar customer service role within a 4- or 5-star hotel or luxury resort environment.
– Skills & Personal Attributes:
* Proficiency in hotel Property Management Systems (such as Opera or similar reservation software) and Microsoft Office.
* Exceptional telephone etiquette, verbal communication, and active listening skills.
* Professional fluency in written and spoken English; Arabic or additional European/CIS language proficiency is a strong advantage.
Compensation & Benefits Package:
– Competitive, tax-free basic salary package aligned with regional hospitality standards in the UAE.
– Comprehensive medical and health insurance coverage.
– On-site or subsidized accommodation and transportation provisions (in line with standard resort packages).
– Staff dining privileges and global employee discount benefits across Accor’s worldwide hotel network.
– End-of-service benefits in accordance with UAE Labor Law.
– Structured training programs and career advancement pathways within a global hospitality leader.
To apply for this job please visit careers.accor.com.