Qatar Airways
Qatar Airways is looking for an experienced Airline Customer Contact Centre Agent in Wroclaw, Poland.
This contact-centre role (Ref. 2600008R) is the voice of Qatar Airways on phone and web chat. They want fluent Italian or Spanish speakers, plus English. Closes 31 December 2027.
About the role
You handle bookings, fares, changes and refunds, and sell QR products. The job needs a move to Wroclaw. Training is 5 weeks in class and 4 weeks on the job on Amadeus and QR products. Rotating shifts, no night shifts.
Key Responsibilities
Handle inbound customer queries with care.
Promote, upsell and cross-sell Qatar Airways products.
Create, change and refund flight reservations.
Give fare quotes and help with ticket issue and reissue.
Support e-commerce, trade and loyalty work.
Escalate complex cases.
Who this role is suitable for
This role suits a customer-service agent who can work a high-volume airline desk and relocate to Poland.
Qualifications & Requirements
Minimum high school diploma.
At least 1 year of customer-service experience.
Amadeus GDS or IATA/airline tariff course is useful.
Fluent English and either Italian or Spanish (C1 in English and one other language).
Strong communication, typing and pressure handling.
Open to rotating shifts (no nights).
Other European languages at C1 are useful.
Salary & Benefits
Competitive salary.
Travel privileges.
Private healthcare (Luxmed, paid by QR).
Monthly MyBenefit points.
Social fund for holidays and events.
Referral rewards.
Relocation support to Poland.
Annual leave under Polish labour law.
To apply for this job please visit careers.qatarairways.com.