NAFFCO
Comprehensive Position Overview & Role Purpose:
NAFFCO is looking for a dedicated Customer Service Representative to handle client inquiries, provide timely support, coordinate with internal departments, and ensure a high level of customer satisfaction.
Key Responsibilities & Operational Duties:
– Handle customer inquiries through phone, email, and other communication channels.
– Provide accurate information regarding products, services, orders, and customer requests.
– Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.
– Maintain accurate records of customer interactions, requests, and complaints.
– Monitor customer requests to ensure timely responses and professional resolutions.
– Handle customer complaints professionally and escalate complex issues when required.
Qualifications, Required Experience & Core Competencies:
– Education: Bachelor’s degree or relevant qualification.
– Experience: Previous experience in customer service, customer support, or a related role is preferred.
– Core Skills: Excellent verbal and written communication skills, strong interpersonal abilities, problem-solving aptitude, and attention to detail.
– Technical Proficiency: Proficiency in MS Office and basic computer applications.
To apply for this job please visit naffco.teamtailor.com.