Receptionist

Position Overview & Role Purpose:

Are you friendly, organized, customer-focused, and passionate about delivering an exceptional customer experience? Join MG in Ras Al Khaimah as a Receptionist, where you’ll be the first point of contact for customers visiting the service centre and play an important role in ensuring smooth communication, service appointments, and customer support.

About the Organization (MG / Inter Emirates Motors – Ali & Sons):

British motor brand MG has been around since the 1920s, representing a long and prestigious pedigree in the world of cars. Inter Emirates Motors, a subsidiary of Ali & Sons Holding, operates multiple showrooms and service centres across the UAE, ensuring customers get the best possible service throughout their buying and ownership journey.

Key Responsibilities & Operational Duties:

– Welcome customers and visitors warmly, guide them at reception, and offer refreshments.

– Inform customers of their approximate waiting time and ensure they are comfortable during their visit.

– Answer, screen, transfer, hold, and manage incoming telephone calls professionally.

– Arrange service appointments and conduct customer reminder calls.

– Follow up on customer complaints and prepare customer feedback reports.

– Understand customer inquiries and provide appropriate information or direct them to the relevant department.

– Manage internal and external telephone communications and respond to switchboard enquiries.

– Provide general administrative and receptionist support, including data entry, keyboarding, and photocopying when required.

– Ensure the timely and proper distribution of incoming and outgoing mail.

– Maintain a clean, organized, and professional reception area.

Qualifications, Required Experience & Core Competencies:

– Experience: Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.

– Education: Bachelor’s degree in any discipline or Diploma.

– Languages: Fluency in English is essential; Arabic is preferred.

– Computer Skills: Computer literate with good keyboarding and data-entry skills.

– Equipment Knowledge: Good telephone and computer skills.

– Key Qualities: Professional, friendly, organized, customer-focused, and an excellent communicator.

Compensation & Benefits Package:

– Competitive salary package aligned with automotive sector standards in the UAE.

– Comprehensive medical and health insurance coverage.

– Annual airfare allowance and paid leave provisions.

– End-of-service benefits in accordance with UAE Labor Law.

– Opportunity to build a stable career within a professional automotive environment.