DHL Express
About DHL Express:
DHL Express is the world’s leading international express logistics provider, connecting people and businesses across more than 220 countries and territories. Renowned for its commitment to speed, operational reliability, and customer service excellence, DHL Express offers a comprehensive range of time-critical shipping services, customs clearance support, and specialized logistics solutions worldwide.
Position Purpose:
The Service Point Sales Advisor acts as an ambassador for DHL in Abu Dhabi, United Arab Emirates. This role is responsible for managing counter and telephone customer inquiries, processing shipment collections and acceptances according to global network standards, and driving retail revenue growth by promoting and selling DHL’s core products and value-added express services.
Key Responsibilities & Operational Expectations:
1. Customer Engagement & Retail Sales Operations:
– Provide high-quality, professional customer service across the counter and over the phone, serving as a proactive point of contact for retail and commercial clients.
– Actively promote and upsell DHL’s value-added services, including Shipment Insurance, Import Express, Time Definite Delivery (TDD), and participate in sales lead generation initiatives to achieve store revenue targets.
– Assist customers with accurate guidance regarding shipping options, customs documentation, packaging, transit times, pricing, and invoice queries.
2. Shipment Processing & Operational Compliance:
– Accurately process incoming shipments at the retail counter, entering required data to ensure error-free airwaybills (AWBs) and correct service selection.
– Ensure all shipments are fully manifested by the end of each shift, ensuring proper imaging of WPX documents for expedited destination customs clearance.
– Follow ISO standards and internal safe working practices to ensure all collections and deliveries meet DHL network guidelines.
3. Cash Management & Service Exception Handling:
– Manage daily cash float, track supplies, and prepare daily cash summary reports for the finance department upon completing shift sales.
– Handle customer complaints with diplomacy, resolving issues promptly to customer satisfaction with minimal supervision required.
– Highlight recurring shipment tracking delays or operational issues to leadership to support continuous process improvements.
Qualifications, Required Experience & Core Competencies:
– Academic Credentials:
* High School Diploma or Bachelor’s Degree in Business Administration, Marketing, Logistics, or a related field.
– Required Experience:
* Prior experience in retail sales, customer service, service point counter operations, or front-of-house hospitality/logistics roles.
– Core Skills & Abilities:
* Strong working knowledge of Microsoft Word, Excel, and PowerPoint.
* Good oral and written communication skills in English; Arabic language proficiency is preferred.
* High stress tolerance with the ability to work independently in a fast-paced, time-sensitive environment.
* Strong problem-solving, interpersonal, and customer-first service orientation.
* A valid UAE driving license is preferred.
Compensation & Benefits Package:
– Competitive tax-free basic salary package tailored for the UAE market.
– Comprehensive health, dental, and life insurance coverage.
– Annual home leave airfare allowance and paid leave entitlements.
– Performance-based retail sales incentive schemes.
– Structured learning through Certified International Specialist (CIS) programs and career pathways within the global DHL network.
To apply for this job please visit careers.dhl.com.