Majid Al Futtaim
Position Overview & Role Purpose:
Majid Al Futtaim is seeking a dedicated Customer Service Coordinator to support the overall execution and delivery of the bespoke Customer Service program at assigned shopping mall assets. The role entails driving exceptional service standards, continual improvement, and overseeing team performance.
About the Organization:
Majid Al Futtaim is a premier pioneer in shopping malls, communities, retail, and leisure across the Middle East, Africa, and Central Asia, dedicated to creating great moments for everyone, every day.
Key Responsibilities & Operational Duties:
– Oversee performance management, people management, operational management, and regulatory compliance of the customer service team.
– Drive customer service standards and execute continual operational improvements.
– Manage the execution of the Gift Card program across assigned operating assets.
– Ensure all payment handling activities by the Customer Service Team fully comply with prescribed corporate policies and procedures.
– Ensure smooth operations of the Customer Service Information Desk and maintain superior standards of guest interaction.
Qualifications, Required Experience & Core Competencies:
– Education: High School Diploma or equivalent required.
– Experience: Minimum 1 year of work experience in the customer service field within a reputed shopping centre or luxury hotel industry, either in the GCC or abroad.
– Core Skills: Strong operational management capabilities, attention to detail, excellent communication skills, and a strong focus on service quality.
Compensation & Benefits Package:
– Competitive regional salary package and employee welfare benefits within a market-leading regional conglomerate.
– Comprehensive medical insurance coverage.
– Opportunity to work in a vibrant, collaborative environment with diverse and talented colleagues.
To apply for this job please visit careers.majidalfuttaim.com.