SUPERVISOR – GUEST OPERATIONS (Roxy Cinemas)

Dubai Holding Entertainment (Roxy Cinemas)

Position Overview & Role Purpose:

Supervise daily cinema operations, ticketing platforms, and front-of-house teams to deliver outstanding guest service, uphold premium hospitality standards, and ensure smooth, efficient cinematic experiences at Roxy Cinemas.

 

About the Organization (Dubai Holding Entertainment):

Dubai Holding Entertainment is a premier leisure and entertainment group operating world-class attractions, destinations, and cinematic experiences across the UAE, including Roxy Cinemas and the Coca-Cola Arena.

 

Key Responsibilities & Operational Duties:

– Supervise daily cinema operations to deliver outstanding guest service and operational excellence.

– Monitor ticketing platforms, reporting systems, and operational efficiency to track performance metrics.

– Support promotional activities, alternative content events, and specialized cinema programming requirements.

– Foster a positive, inclusive, and high-performance team culture aligned with the organization’s core values.

 

Qualifications, Required Experience & Core Competencies:

– Education: High School Diploma required; additional certification or diploma in Hospitality, Business, Retail, or a related field is preferred.

– Experience: Minimum 2 years of supervisory experience within a customer-centric, hospitality, retail, or entertainment environment.

– Core Skills: Exceptional leadership, communication, problem-solving, and guest-handling capabilities.

 

Compensation & Benefits Package:

– Competitive salary and total compensation package matching regional leisure and entertainment standards.

– Comprehensive medical and health insurance coverage.

– Annual leave provisions, corporate discounts, and structured career growth pathways within Dubai Holding Entertainment.

 

To apply for this job please visit dhcareers.avature.net.

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