Armada Healthcare (Armada Hospital)
Comprehensive Position Overview & Role Purpose:
Armada Healthcare is seeking an experienced Call Center Executive to join its patient services team in Dubai. The role is responsible for managing high volumes of inbound and outbound patient communications, booking appointments, handling inquiries, and delivering exceptional customer service.
Key Responsibilities & Operational Duties:
– Manage a large volume of inbound and outbound patient calls in a timely and professional manner.
– Follow structured communication scripts and guidelines when handling various healthcare inquiries.
– Identify patient needs, clarify information, research issues, and provide accurate appointment or service solutions.
– Coordinate appointment scheduling, rescheduling, and cancellations efficiently through hospital databases.
– Escalate clinical questions or complex patient issues to the appropriate medical departments.
Qualifications, Required Experience & Core Competencies:
– Experience: Previous experience in a call center, customer service, or clinic reception environment preferred.
– Core Skills: Excellent verbal communication skills, active listening, and strong problem-solving abilities.
– Technical Proficiency: Comfortable using computer reservation systems and healthcare management databases.
– Language Requirements: Fluency in spoken English is essential; knowledge of Arabic is an added advantage.
To apply for this job please visit armadahospital.com.