Receptionist

Position Overview & Role Purpose:

Are you a warm, articulate, and customer-focused hospitality professional with a passion for creating memorable guest experiences? Marriott International is seeking a dedicated Receptionist to join its dynamic front office team.

In this pivotal guest-facing role, you will serve as the ambassador of the property, greeting guests upon arrival, managing check-in and check-out procedures, handling inquiries, and delivering exceptional, personalized service in accordance with Marriott’s global brand standards.

About the Organization (Marriott International):

Marriott International, Inc. is the world’s leading hospitality company, spanning over 8,000 properties across 139 countries and territories. Marriott is committed to putting people first, delivering exceptional service, and offering world-class career growth opportunities.

Key Responsibilities & Operational Duties:

1. Front Office & Guest Services:

– Greet and welcome all guests warmly, ensuring a smooth, efficient check-in and check-out process following brand standards.

– Verify guest registration details, manage room assignments, handle payment processing, and issue room keys securely.

– Respond promptly to guest requests, inquiries, and complaints, providing efficient resolutions to guarantee complete guest satisfaction.

2. Communication & Administrative Coordination:

– Answer telephone calls, direct inquiries to appropriate departments or personnel, and manage guest messages accurately.

– Coordinate closely with housekeeping, maintenance, and concierge teams to ensure rooms are prepared and special guest preferences are met.

– Maintain accurate daily logs of front desk activities, cash drawer balances, and room availability reports.

3. Safety & Compliance:

– Adhere strictly to property safety, cash handling, and data privacy policies to protect guest information and security.

– Maintain a clean, organized, and welcoming front desk reception area at all times.

Qualifications, Required Experience & Core Competencies:

– Academic Credentials:

* High School Diploma or equivalent; Degree/Diploma in Hospitality Management or Tourism is a strong advantage.

– Professional Experience:

* Minimum 1 to 3 years of customer service or front desk experience, preferably within a luxury hotel or hospitality environment.

– Skills & Personal Attributes:

* Exceptional interpersonal, communication, and active listening skills.

* Proficiency in Property Management Systems (PMS like Opera/FOSSE) and Microsoft Office.

* Ability to remain calm, professional, and courteous under pressure in a fast-paced environment.

* Professional fluency in written and spoken English; additional language proficiency is a strong advantage.

Compensation & Benefits Package:

– Competitive basic salary package aligned with international hospitality industry standards.

– Comprehensive medical and health insurance coverage.

– On-site duty meals and uniform laundering services.

– Annual airfare allowance and paid annual leave provisions.

– Global career development pathways and Marriott employee travel discounts worldwide.

– End-of-service benefits in accordance with local labor law.