Mediclinic Middle East
Position Overview & Role Purpose:
Serve as the primary brand ambassador and frontline contact at Mediclinic Dubai Hills, providing exceptional, culturally attuned customer service, guiding patients, and managing front-office hospitality and reception workflows with professionalism.
About the Organization (Mediclinic Middle East):
Mediclinic Middle East is a leading private healthcare provider operating state-of-the-art hospitals and clinics across the UAE, committed to international clinical standards and world-class patient experiences.
Key Responsibilities & Operational Duties:
– Greet patients, visitors, and VIP guests warmly upon arrival, ensuring a welcoming, patient-centered atmosphere.
– Coordinate patient check-ins, appointments, inquiries, and registration processes efficiently using hospital management systems.
– Guide patients seamlessly through hospital departments, facilities, and consultation suites while offering personalized assistance.
– Handle patient feedback, resolve inquiries professionally, and liaise with clinical teams to ensure optimal service delivery.
– Uphold Mediclinic’s corporate identity, values, and service excellence standards at all times.
Qualifications, Required Experience & Core Competencies:
– Nationality: Open exclusively to UAE National (Emirati) candidates in alignment with national development and Emiratisation initiatives.
– Education: High School Diploma or Bachelor degree in Business Administration, Hospitality Management, Communications, or a related field.
– Experience: Prior customer service, hospitality, front desk, or healthcare administrative experience is highly advantageous.
– Core Skills: Excellent verbal and written communication skills in both Arabic and English, strong interpersonal abilities, and professional deportment.
Compensation & Benefits Package:
– Highly competitive tax-free salary package customized for UAE Nationals.
– Comprehensive medical and health insurance coverage for employee and family.
– Annual leave provisions, airfare allowances, and localized employee benefits.
– Structured training programs and career progression pathways within healthcare administration.
To apply for this job please visit careers.mediclinic.com.