Marriott International
Position Overview & Role Purpose:
Are you a passionate, wellness-focused hospitality professional with a flair for luxury guest service and operational leadership? Marriott International is seeking a dedicated Assistant Spa Manager to join its prestigious property spa and wellness team.
In this vital leadership role, you will assist the Spa Manager in overseeing daily spa operations, managing therapist and receptionist teams, elevating guest wellness experiences, maintaining immaculate facility standards, and driving retail and treatment revenue targets.
About the Organization (Marriott International):
Marriott International, Inc. is the world’s leading hospitality company, spanning over 8,000 properties across 139 countries and territories. Marriott is committed to putting people first, delivering exceptional service, and offering world-class career growth opportunities.
Key Responsibilities & Operational Duties:
1. Spa Operations & Guest Experience:
– Supervise daily spa reception, treatment rooms, relaxation areas, wet facilities, and fitness amenities to ensure flawless luxury standards.
– Welcome guests, handle VIP requests, address feedback promptly, and ensure personalized, high-touch guest service at all times.
– Monitor booking schedules, therapist utilization rates, and inventory of spa products and amenities.
2. Team Leadership & Staff Development:
– Assist in recruiting, training, scheduling, and mentoring spa therapists, receptionists, and attendants.
– Conduct regular product knowledge, treatment technique, and customer service training sessions.
– Manage performance evaluations, motivate team members, and foster a positive, collaborative work culture.
3. Financial & Administrative Management:
– Support the Spa Manager in achieving revenue targets, maximizing treatment sales, and driving retail product commissions.
– Monitor inventory levels, place purchase orders, and conduct monthly stock audits.
– Ensure strict adherence to health, safety, hygiene, and sanitation regulations across all spa and wellness areas.
Qualifications, Required Experience & Core Competencies:
– Academic Credentials:
* Diploma or Degree in Hospitality Management, Business Administration, Beauty Therapy, or a related field.
– Professional Experience:
* Minimum 3 to 5 years of progressive experience in spa operations, wellness management, or luxury hospitality, with at least 1 to 2 years in a supervisory or assistant management role.
– Skills & Personal Attributes:
* Comprehensive knowledge of spa treatments, wellness therapies, and luxury guest service standards.
* Proficiency in spa management software, booking systems, and Microsoft Office.
* Exceptional communication, organizational, and interpersonal skills.
* Professional fluency in written and spoken English; additional languages are a strong advantage.
Compensation & Benefits Package:
– Competitive basic salary package complemented by service charge/commission incentives.
– Comprehensive medical and health insurance coverage.
– On-site duty meals and uniform laundering services.
– Annual airfare allowance and paid annual leave provisions.
– Global career development pathways and Marriott employee travel discounts worldwide.
– End-of-service benefits in accordance with local labor law.
To apply for this job please visit careers.marriott.com.