webook.com
Position Overview & Role Purpose:
Manage end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations while delivering a seamless client experience within the entertainment and travel sector.
About the Organization (webook.com):
webook.com is building the global infrastructure for discovering, booking, and sharing experiences—connecting culture, convenience, and technology into a unified platform.
Key Responsibilities & Operational Duties:
– Manage PNRs across flights, hotels, cars, and ancillaries using the Amadeus GDS system.
– Construct and price fares (published, private, and corporate) and issue tickets efficiently.
– Process reissues, revalidations, voids, refunds, and EMDs in strict accordance with fare rules.
– Handle schedule changes, IROPs (irregular operations), and cancellations proactively.
– Advise clients on itineraries, fare options, visa, and entry requirements while managing daily queues within service level agreements (SLAs).
– Coordinate with airlines, consolidators, and suppliers regarding waivers and group requests.
Qualifications, Required Experience & Core Competencies:
– Education & Certification: Bachelor’s degree required, alongside a mandatory IATA/UFTAA certification (Foundation or Consultant level).
– Experience: 2 to 5 years of professional experience working in an IATA-accredited agency or a Travel Management Company (TMC).
– Technical Skills: Advanced Amadeus proficiency including cryptic commands, PNR servicing, fare pricing, ticketing, and automated reissue/refund (ATC) tools.
– Core Skills: Solid knowledge of fare construction rules, taxes, interline/codeshare handling, BSP processes, and ADM prevention, backed by excellent English communication skills (Arabic is a plus).
Compensation & Benefits Package:
– Competitive regional salary package aligned with industry standards.
– Comprehensive health insurance coverage and corporate employee benefits.
– Dynamic growth opportunities within a fast-expanding entertainment and ticketing technology ecosystem.
To apply for this job please visit apply.workable.com.