Cashier

Position Overview & Role Purpose:

Are you an attentive, energetic, and customer-oriented professional looking to excel in retail cashiering and hospitality operations? Apparel Group is seeking a dedicated Cashier to join its retail and dining operations team at Markaz Al Bahja, Muscat, Oman.

In this vital guest-facing role, the Cashier is responsible for generating sales, delivering exemplary customer service, processing Point of Sale (POS) transactions, and maintaining meticulous front-counter cleanliness. Working under the guidance of the Store Management Team, you will ensure every guest receives a warm, prompt greeting, efficient order processing, and a seamless checkout experience aligned with Apparel Group’s highest service standards.

About Apparel Group:

Apparel Group is a global fashion, lifestyle, and food & beverage retail conglomerate based in the GCC, housing over 85+ internationally renowned brands. Operating hundreds of thriving outlets across Oman and the wider Middle East, Apparel Group provides an inclusive, fast-paced workplace offering continuous employee learning, performance rewards, and dynamic career progression opportunities.

Key Responsibilities & Operational Duties:

1. Hospitality, Guest Service & Service Recovery:

– Deliver consistent, outstanding customer service using the S.E.T. Principles (Smile, Eye Contact, Thank You).

– Ensure every guest receives a warm and prompt greeting upon arriving at the front counter or billing register.

– Maintain speed of service targets by working efficiently and with a sense of urgency during rush periods.

– Listen attentively to guest feedback and promptly execute service recovery for any complaints or order discrepancies.

2. Cashiering, POS Operations & Financial Reconciliation:

– Accurately process customer payments via cash, credit cards, vouchers, or automatic debit methods.

– Count and verify register money at the start of every shift to ensure accurate float amounts and adequate change availability.

– Issue detailed receipts, process approved refunds, and return correct change to customers precisely.

– Reconcile register cash drawers at shift close and prepare daily deposit summaries.

3. Store Operations, Visual Standards & Health Safety:

– Maintain front counter cleanliness, ensuring billing areas are organized, fully stocked, and rush-ready.

– Assist store leadership with daily store maintenance, visual merchandising display standards, and housekeeping.

– Follow all operational guidelines, product availability procedures, and temperature monitoring logs where applicable.

– Adhere strictly to occupational health, safety legislation, and store security practices.

Qualifications, Required Experience & Core Competencies:

– Academic Credentials & Education:

* High School Graduate or equivalent diploma.

– Practical Experience & Key Skills:

* Prior experience in retail cashiering, point-of-sale operations, customer service, or fast-casual hospitality in Oman/GCC.

* Strong numerical aptitude, precise cash handling skills, and familiarity with POS billing software.

– Personal Attributes:

* Presentable, well-groomed appearance with excellent active listening and communication skills.

* Strong team-player attitude, calm under peak period pressure, and customer-first mindset.

Compensation & Benefits Package:

– Competitive basic salary package aligned with retail industry benchmarks in Oman.

– Performance-based monthly incentive schemes.

– Medical insurance coverage.

– Paid annual leave with home return ticket allowance.

– Staff discount scheme across Apparel Group’s diverse retail and F&B portfolio.

– End-of-service gratuity in accordance with Oman Labor Law.