Armada Healthcare
Armada Healthcare is looking for an experienced Call Center Executive in Dubai, United Arab Emirates. Official careers listing at armadahospital.com/about-us/careers. Apply on that page or to hr@armadaholding.com. Do not pay anyone.
**About Armada Healthcare**
Armada Healthcare is part of Armada Group in JLT, Dubai. It includes Armada Medical Centre, surgical / day-care services and pharmacy. The call centre books appointments, answers patient queries and supports clinic operations. HR hires only through the official site and hr@armadaholding.com.
**About this vacancy**
Full-time contact-centre role. You handle inbound and outbound calls, follow scripts, identify needs, resolve or escalate issues, and enter accurate records. Upselling clinic services may be part of the published notice. Confirm hours and language on the live card.
**Day-to-day work**
You take a high volume of calls. You book, change or cancel appointments. You explain services and next steps. You log every call. You escalate clinical questions to the right desk. Peak hours follow clinic schedules.
**Key responsibilities**
Manage inbound and outbound calls on time.
Follow communication scripts.
Clarify patient needs and offer solutions or alternatives.
Keep accurate system records.
Support service promotion when the notice requires it.
Escalate clinical or complaint cases correctly.
**Who this role is for**
A clinic or hospital call-centre agent with clear English. Arabic is useful. Not a clinical post.
**Requirements**
Call-centre or clinic-reception experience preferred.
Clear spoken English. Arabic an advantage.
Computer and booking-system comfort.
UAE work eligibility.
**Salary and benefits**
As per the official Armada Healthcare offer.
To apply for this job please visit armadahospital.com.