Emirates
Emirates is seeking a Customer Sales & Service Officer to lead daily retail store operations in Amman, Jordan. As the primary on-site decision-maker, this role focuses on driving commercial success, optimizing sales performance, and delivering a high-quality, personalized customer experience in alignment with Emirates’ brand standards.
​Key Responsibilities:
• Manage daily store operations, store presentation, service points, and display materials.
• Implement station sales strategies using sales tools and insights to boost direct sales, consultative selling, upselling, and cross-selling.
• Lead, mentor, develop, and engage the retail team to foster continuous performance improvement.
• Act as the final escalation point for customer concerns to resolve issues while upholding service standards.
• Enforce strict adherence to image, uniform, and professional brand standards.
• Monitor store performance, customer insights, and operational trends to refine sales strategies.
• Maintain compliance with company policies, financial controls, regulatory requirements, and accountable documents.
​Qualifications & Requirements:
• Experience: 6–8 years of experience in luxury retail, hospitality, or store leadership, including at least 2 years in a supervisory or managerial role leading a team. Previous experience in the airline industry, airline sales, or contact centers is preferred.
• Education: Degree in business, hospitality, or a related field preferred.
• Skills: Proven team leadership, strong understanding of digital retail tools, CRM systems, and analytics.
• Eligibility: Must have the legal right to live and work in Jordan.
• Closing Date: 11 Sep 2026.
​Salary & Benefits:
• Pay: Competitive salary.
To apply for this job please visit www.emiratesgroupcareers.com.