Wipro Limited
Position Overview & Role Purpose:
Wipro Limited is seeking an experienced Administrator L3 specializing in WebSphere Administration to resolve, maintain, and manage client software, hardware, and network systems based on user service requests while ensuring strict adherence to defined SLAs and high client satisfaction.
About the Organization:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs, with over 230,000 employees across 65 countries.
Key Responsibilities & Operational Duties:
– Ensure timely response and resolution for all tickets raised by client end-users while maintaining high quality parameters.
– Act as a custodian of the client’s network, servers, systems, storage, platforms, infrastructure, and other equipment to guarantee proper upkeep and functioning.
– Coordinate with on-site teams for complex problem resolution and review logs gathered by chatbots to ensure swift issue closure.
– Achieve 100% adherence to service level agreements (SLAs), minimize red-time cases, prevent customer escalations, and secure client appreciation.
Qualifications, Required Experience & Core Competencies:
– Experience: 3 to 5 years of professional IT infrastructure or systems administration experience.
– Mandatory Technical Skills: WebSphere Administration.
– Core Skills: Excellent problem-solving capabilities, strong communication, log analysis, and incident management skills.
Compensation & Benefits Package:
– Competitive professional salary package aligned with global technology industry standards.
– Comprehensive medical insurance coverage and employee welfare benefits.
– Exceptional professional development opportunities, continuous learning pathways, and career growth within a leading digital transformation enterprise.
To apply for this job please visit careers.wipro.com.