Airline Customer Contact Centre Agent

Qatar Airways is looking for an experienced Airline Customer Contact Centre Agent in Wroclaw, Poland.

This role is the voice of Qatar Airways in the Wroclaw Contact Centre. The main work is phone support, with extra help on web chat when needed. Fluent Italian or Spanish speakers are required. The goal is to make every customer contact clear, helpful and memorable.

Key Responsibilities:

Handle inbound customer queries with professionalism and care.

Promote, upsell and cross-sell Qatar Airways products and services.

Create, change and refund flight bookings.

Give accurate fare quotes and help with ticket issue and re-issue.

Support e-commerce, trade and loyalty programme requests.

Pass complex cases to the right team so the customer still receives a smooth result.

This role requires relocation to Wroclaw. New joiners receive about 5 weeks of classroom training and 4 weeks of on-the-job training on the Amadeus system and Qatar Airways products.

Qualifications & Requirements:

Minimum high school diploma.
At least 1 year of customer service experience.
Fluent Italian or Spanish, plus good English.
Willingness to relocate to Wroclaw, Poland.

Salary & Benefits:
Competitive salary, travel privileges, private healthcare, relocation support and other local benefits as per company policy.