Training Manager | Lounges

Qatar Airways is looking for an experienced Training Manager | Lounges in Doha, Qatar.

The role manages ongoing skill development for lounge staff across the network, including outstation lounges. It covers training design, delivery and compliance with local and international rules at Hamad International Airport and regional stations. The aim is to deliver world-class commercial and lounge service training that supports corporate goals.

Key Responsibilities:

Select, lead, develop and manage a core team of training professionals.

Monitor on-job performance, give coaching and support the professional development of identified staff.

Supervise the design, development and delivery of training programmes that meet department needs and follow national and international standards.

Propose future customer-experience plans based on analysed data and help develop procedures so all stakeholders are informed on time.

Own training content, product services and related processes.

Build relationships with key departments and agree action plans for new products and services.

Keep product information documented and updated, including a reference library of Qatar Airways product details and competitor benchmarks.

Share product briefs with the right stakeholders and present to teams at all levels.

Qualifications & Requirements:

Experience in training management, hospitality, lounge operations or airline customer experience.
Ability to lead a training team and design programmes that meet regulatory and service standards.
Strong stakeholder management, presentation and content-development skills.
Knowledge of lounge or premium customer-service operations is an advantage.

Salary & Benefits:
Standard corporate package as per company policy