Gulf Air
About the Role:
Gulf Air, the national carrier of the Kingdom of Bahrain, is seeking a qualified Reservations & Ticketing Agent to oversee and execute commercial counter operations in Islamabad, Pakistan. This role is responsible for supervising daily reservation services, managing passenger ticketing workflows, enforcing quality control procedures, and ensuring exceptional customer service delivery across local commercial channels.
Key Responsibilities & Core Functions:
1. Daily Operations & Ticketing Management:
– Oversee and execute daily ticketing counter procedures, passenger booking requests, fare calculations, and seat reservations in the assigned district.
– Ensure all ticketing hardware, reservation GDS terminals, and system links are properly maintained and fully operational.
– Resolve passenger ticketing issues, complex re-bookings, refund processing, and booking discrepancies swiftly and professionally.
2. Quality Control & Policy Compliance:
– Enforce strict Gulf Air ticketing procedures, fare rules, refund protocols, and quality control practices to ensure service consistency.
– Handle administrative correspondence related to reservations, distribution systems, and passenger ticketing queries.
– Support onboarding, operational orientation, and system training for new reservations and ticketing staff.
3. Industry & Distribution Collaboration:
– Maintain active liaison between Gulf Air commercial management and Global Distribution Systems (GDS) to optimize airline system visibility.
– Represent Gulf Air on Industry Distribution Committees, local interline groups, and Billing and Settlement Plan (BSP) committees.
– Liaise with General Sales Agents (GSA), Offline Travel Agents, and Airport Ticket Offices (ATO) to support local sales initiatives.
4. Commercial & Stakeholder Engagement:
– Assist Commercial and Area Sales Managers by providing operational insights, booking metrics, and ticketing reports requiring managerial action.
– Participate in inter-departmental and regional commercial meetings to discuss sales performance, strategy updates, and system policy changes.
– Build and maintain strong professional relationships with travel agencies, commercial accounts, corporate client representatives, and diplomatic embassies.
Qualifications, Experience & Core Skills:
– Experience: Minimum 3 years of progressive experience in airline reservations, passenger fare construction, ticketing, and cargo workflows within an international airline setting.
– Education: Ordinary National Diploma (OND) level qualification or equivalent diploma in Aviation/Travel Management.
– Technical Proficiency: Thorough practical knowledge of airline reservation GDS platforms, fare rules, ticketing systems, and IATA billing procedures.
– Language & Interpersonal Skills: Fluent command of written and spoken English, paired with strong communication, negotiation, and client relationship management capabilities.
To apply for this job please visit gulfairgroup.sniperhire.net.