Accor / Fairmont Ramla Serviced Residences
Comprehensive Position Overview & Role Purpose:
Fairmont Ramla Serviced Residences in Riyadh is seeking a dedicated and professional Guest Experience Agent to deliver exceptional hospitality, provide personalized guest services, and ensure a seamless, luxurious stay for all residents and visitors in alignment with Accor brand standards.
Key Responsibilities & Operational Duties:
– Welcome guests warmly upon arrival, manage check-in and check-out procedures efficiently, and handle guest inquiries or requests with utmost professionalism.
– Provide comprehensive information about hotel facilities, services, local attractions, and events.
– Coordinate closely with housekeeping, maintenance, and concierge teams to ensure guest rooms and service requirements are met promptly.
– Handle guest feedback and resolve any service issues swiftly and diplomatically to guarantee complete guest satisfaction.
– Maintain accurate records of guest preferences, accounts, and billing transactions.
Qualifications, Required Experience & Core Competencies:
– Educational Background: Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
– Professional Experience: Previous experience in front office, guest relations, or luxury hospitality environments.
– Core Skills: Exceptional customer service orientation, fluency in English and Arabic (preferred), strong communication abilities, and a professional, polished demeanor.
Application Instructions & Guidelines:
– Interested candidates can review detailed vacancy specifications and submit applications directly through the official Accor Careers portal.
To apply for this job please visit careers.accor.com.