DHL Global Forwarding
About DHL Global Forwarding:
DHL Global Forwarding, Freight (DGFF) is the air, ocean, and road freight specialist within the DHL Group—the world’s leading international logistics provider operating across more than 220 countries and territories. DGFF delivers standardized transport networks alongside highly specialized end-to-end supply chain solutions. The Business Process, System & Training (BPST) team plays a crucial role in enabling operational excellence, process standardization, and system adoption across core freight applications.
Position Purpose:
The Training Applications & End User Support Specialist contributes directly to the Country Business Process, System & Training framework in Dammam, Saudi Arabia. This role is responsible for delivering targeted end-user and super-user training, driving system adoption for core DGF applications, enforcing process standardization, and delivering continuous application support across operational, customer-facing, and product workflows.
Key Responsibilities & Operational Expectations:
1. Application Training & Knowledge Transfer:
– Lead and deliver structured, process-oriented training sessions for all core DGF operational systems and customer-facing applications (conducted both onsite and virtually via WebEx).
– Develop, customize, review, and distribute user releases, helpful hints, system documentation, user guides, and local work instructions to Super Users and End Users.
– Drive targeted training programs designed to support system enhancements, software upgrades, and new feature rollouts.
2. End-User Support & Continuous Improvement:
– Act as a primary subject matter expert and point of escalation for core DGF applications, assisting users with system troubleshooting, fault investigation, and process guidance.
– Drive standardization and process optimization in close collaboration with Regional BPST Managers and local Internal Review & Reliability (IRR) priorities.
– Foster a culture of quality, service excellence, and continuous process improvement within local operations.
3. Cross-Functional Stakeholder Alignment:
– Coordinate closely with cross-functional country teams (HR, Finance & Controlling, Air Freight, Ocean Freight, and Cargo Products) to identify and prioritize local training needs.
– Maintain talent knowledge frameworks to ensure trainers, super users, and key operational staff stay up to date with core system discussion points and operational changes.
– Build collaborative working relationships across local, regional, and global DGF operational teams.
Qualifications, Required Experience & Core Competencies:
– Academic Credentials:
* Bachelor’s Degree or Higher in Information Management, Business Management, Supply Chain Logistics, or a related discipline.
– Required Experience:
* Minimum 1 to 3 years of verified experience within DHL Global Forwarding (DGF).
* Minimum 1 to 2 years of experience as a country Business Process Owner (BPO) team member.
* Minimum 4 years of proven experience in Training Management or instructional delivery within corporate/logistics environments.
– Knowledge & Technical Skills:
* In-depth understanding of local freight forwarding reality alongside broad exposure to Global DGF network entities.
* Strong familiarity with core freight forwarding systems, operational workflows, and digital customer interfaces.
* Fluency in written and spoken English with exceptional communication, presentation, and interpersonal capabilities.
Compensation & Benefits Package:
– Competitive tax-free salary package in Saudi Arabia.
– Comprehensive medical and life insurance coverage.
– Annual home leave airfare allowances and generous holiday entitlements.
– Continuous learning pathways, professional certifications, and career development opportunities within the global DHL Group network.
To apply for this job please visit careers.dhl.com.