DHL Express
About DHL Express:
DHL Express is the world’s leading international express logistics provider, connecting people and businesses across more than 220 countries and territories. Operating an extensive global air cargo network, DHL relies on modern fleet engineering, rigorous safety standards, and real-time maintenance operations control to ensure exceptional technical dispatch reliability and seamless air network performance.
Position Purpose:
The Maintenance Operations Control (MOC) Manager acts as the primary operational liaison between aircraft maintenance engineering and key flight operational units, including Flight Dispatch, Network Control Group, Outstation Support, and line station engineering teams. Based in Manama, Bahrain, this critical role oversees technical airworthiness, coordinates Aircraft On Ground (AOG) recovery, manages defect deferrals, and maximizes fleet dispatch reliability across the regional air carrier network.
Key Responsibilities & Operational Expectations:
1. Operational Oversight & AOG Management:
– Maintain real-time oversight of fleet airworthiness and coordinate all Aircraft On Ground (AOG) recoveries to return aircraft to active service in a safe, compliant, and efficient manner.
– Collaborate with Planning and Network Operations Control to evaluate schedule adjustments, resolving conflicts between daily flight operations and scheduled maintenance events.
– Direct third-party maintenance organizations, outstation service providers, and contracted repair hubs down-route during technical disruptions.
2. Defect Control & Technical Reliability:
– Manage the timely tracking and closure of deferred defects under the Minimum Equipment List (MEL), maintaining strict compliance with MEL limitations.
– Monitor repetitive defects using fleet reliability data, providing expert troubleshooting guidance for airframe, engine, and APU systems.
– Chair and minute daily Maintenance Operations meetings to track open technical issues, coordinate engineering deferrals, and review fleet status.
– Manage on-board flyaway kits (FAK) to minimize service interruptions and improve dispatch reliability at outstation destinations.
3. Compliance, Materials & Vendor Coordination:
– Ensure all scheduled maintenance tasks align with the operator’s Approved Maintenance Program (AMP), Continuous Airworthiness Maintenance Programs (CAMP), Airworthiness Directives (AD), and Service Bulletins (SB).
– Partner with Materials and Engineering teams to secure necessary spare parts, special tooling, and equipment for open technical requests.
– Submit technical service requests to Original Equipment Manufacturers (OEMs) and Type Certificate holders on behalf of the Approved Maintenance Organization (AMO).
– Review vendor teardown, overhaul, and repair reports to assess vendor compliance and quality standards.
Qualifications, Required Experience & Core Competencies:
– Professional Licensure:
* Licensed Aircraft Maintenance Engineer (B1 and/or B2 EASA/ICAO Type Rating).
– Required Experience:
* Minimum 5 years of verified experience in Maintenance Operations Control (MOC), line maintenance supervision, or technical fleet control within a commercial airline or air cargo operator.
* Proven technical troubleshooting expertise across Airframe, Engine, and APU systems.
– Software & Technical Systems:
* Proficiency in maintenance management software (e.g., TRAX or equivalent ERP systems).
* Familiarity with OEM portals and analytical applications such as MyBoeingFleet, GE portals, and Stream.
* Advanced command of MS Office tools (PowerPoint, Excel).
– Language & Leadership:
* Full professional fluency in spoken and written technical English.
* Excellent cross-functional coordination, high-pressure problem-solving, and communication skills.
Compensation & Benefits Package:
– Highly competitive tax-free basic salary tailored to experience level in Bahrain.
– Comprehensive medical, dental, and life insurance coverage for employee and dependents.
– Annual home leave airfare allowances and generous holiday entitlements.
– Continuous professional support, training programs, and global career development opportunities within DHL Group.
To apply for this job please visit careers.dhl.com.