Amazon
Amazon is looking for an experienced Amazon Customer Excellence System Specialist, Amazon Now – ACES in Abu Dhabi, United Arab Emirates.
This role supports Amazon Now ultra-fast grocery operations through the Amazon Customer Excellence System. The specialist helps run last-mile operations, improve delivery processes and use data to raise performance. The posting asks for a candidate based in Abu Dhabi.
About the role
The specialist acts as a team lead across a combination of small sites. The work covers last-mile supervision, rider development, daily audits and standing in for the Area Manager. Strong Excel and process-improvement skills are required.
Key Responsibilities
Manage daily end-to-end operations across a combination of small sites and supervise last-mile operations.
Meet customer-facing metrics while holding cost, safety and team morale.
Drive performance management and prepare training plans for riders.
Improve the delivery process and keep performance gains in place.
Complete daily 4M and 5S audits at the delivery station.
Stand in for the Area Manager when needed.
Use data analysis to guide operational decisions.
Who this role is suitable for
This role suits an operations or process specialist who is strong in Excel, comfortable with last-mile delivery and able to work from Abu Dhabi.
Qualifications & Requirements
Fluent spoken and written English.
Experience implementing process improvements.
Data-analysis experience and the ability to turn data into decisions.
Advanced Excel, including VBA/macros and advanced functions.
Bachelor’s degree preferred.
Candidate should be based in Abu Dhabi.
Salary & Benefits
Full-time role in the UAE. Package as per Amazon policy.
To apply for this job please visit www.amazon.jobs.